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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
PCI (PI Pod) Frequently Asked Questions

Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod. See the Guidance...
Oracle Tap application screen rotation no longer available

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...

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Documentation (45)

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Input Masks character Description First character F Formatting character (space, hyphen, parentheses) U Last Updated: 09/09/2022
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Input Masks character Description First character F Formatting character (space, hyphen, parentheses) U Last Updated: 11/13/2025
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Input Masks character Description First character F Formatting character (space, hyphen, parentheses) U Last Updated: 06/16/2022
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Customer Portal » \RightNow\Utils\Text - Formatting character (space, hyphen, parentheses) U - Uppercase letter L - Lowercase letter M Last Updated: 10/23/2018
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RequestChat )); customerInfo.setInterfaceID(createNamedID( 1L , null Last Updated: 02/08/2023
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Customer Portal ."); return args[i++]; }; return string.replace(/%[%sd]/ g Last Updated: 10/23/2018
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Customer Portal " || node === "c" || node === " pc " || node === "asset_id") { value = filterProdCats Last Updated: 10/23/2018
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Security = new ChatClientInfoHeader(); protected long transactionID = 0L ; private static String Last Updated: 02/08/2023
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Use Wildcards in URL Page Masking /financing.aspx?itemtype=CFG&s=biz& l =en &c=us& #dbc_app~b4qjrr http://ecomm.retail.com/kitchen Last Updated: 08/18/2022
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StartInteraction ="1.0"?> <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" xmlns: u ="http Last Updated: 02/08/2023

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